FREQUENTLY ASKED QUESTIONS

Bank transfer, PayPal and credit card. We can only fulfil orders if the amount is paid in advance. Exceptions to this are customers who have an account with us.

You can find the IBAN/Bic and account number in the quote and proforma invoice.  Please mention our reference number.

We only accept Euros (EUR). Payments in other currencies may generate additional charges

Our tax identification number is.

ESB04915997

VAT is exempt to all companies that are located outside of Spain.

All orders are considered final, if we receive no communication from you, within 14 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.

If you wish to return an item for any reason this should be reported to us within 14 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.

The deadline to process a return will be 14 days from the date of receipt.

All our products are guaranteed for a minimum of 12 months, for new and reconditioned units. In the event of any problems during this period, please contact our customer service team to resolve the issue as soon as possible.

FAQs